My virtual remote is missing a command

The virtual remote has organized buttons that are most commonly used. If you notice a button missing that you normally use, it's easy to add it. Learn more in How to Customize your Virtual Remote Buttons. If you can't find your button at all, you can use your device’s original remote to teach Ray. This article is a step-by-step guide to teaching Ray.

Note: This article is about adding a brand new button that does not exist. If the button exists but is behaving in an unexpected way or not working at all, learn how to correct this in How to fix a button on my virtual remote.

1. On Ray’s home screen, tap the Settings icon

2. Tap on "Devices"

3. Select the device that is missing a command.

4. Tap on "Advanced Settings" (you may need to scroll down to find it).
5. Tap on "Customize Commands."
6. In the "My Commands" section at the top of this screen, tap on "Add Custom Command."
7. Enter the name of the command you want to add then tap “Continue."

8. Point your original remote at Ray and press the button that you want to teach Ray. The illustration shows how you should position Ray and your original remote. To minimize interference, avoid placing the remotes on top of a glass table and keep them out of fluorescent lighting.

Ray will ask you to blast the command twice in order to confirm that Ray has learned it.

When successful, a confirmation screen will appear to show that Ray is saving the learned command.

9. You will be brought to a screen where you can "Test" the newly taught command or "Teach Again". Tap “Done” if you are satisfied with the new command.

10. The new command is now shown in the "My Commands" section. Tap on it here to test, re-teach or delete it.


The new command that you taught Ray will now appear in the virtual remote. Learn how to add this command to your button grid in How to Customize Your Virtual Remote Buttons.

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